Hardware Rest
To get to that list of apps that I wanted to keep I had installed a lot of crap on the device and it was starting to slow. It was time for a clean build. The phone has the ability to do a hard reset wher it will reload the image from the rom.
To do a hardware reset
Press the two -- keys on the keyboard at the same time and reset (the one to the left of the red phone button and the one to the right of the green phone button)
choose Copoorate mode (the code is 0506). This will remvoe the 02 customisation..
When the device came back I noticed that the radio firmware was out of date. Got the updated firmware at
ftp://xda:xda@ftp.xda-developers.com/Uploads/Universal/o2%20Exec%20Radio%20Upgrade%201.06.00.exe